State Farm® Insurance Agent Kike Trevino
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hermilo Jimenez Jr
March 25, 2025
5
out of
5
rating by Hermilo Jimenez Jr
"Ms. Carolina was very professional and convinced me to choose state farm."
We responded:
"Thank you for the five star review, Hermilo! My team and I will always be here for you to serve you and provide you with top notch service! - Kiké"
Irma Paez
March 25, 2025
5
out of
5
rating by Irma Paez
"Angie was very helpful and nice. She helped me with the process of getting my car insurance policy and life insurance. It was quick and easy thanks to her."
We responded:
"Thank you for the kind words, Irma! We’re so glad Angie made the process quick and easy for you. We appreciate your feedback! - Kiké"
Ted Cardenas
February 12, 2025
2
out of
5
rating by Ted Cardenas
"Initially had a good experience until they started hiking my premium without my consent. Pretty shady how they don't tell you they're going to do it. Been a customer for a few years and told me nothing could be done to relieve the higher prices. Clean driving history, and still raised my premium 30%."
We responded:
"Ted, thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the premium increase. We strive for transparency and open communication with our customers, and we apologize if this wasn’t clear in your case. Premium adjustments can occur for a variety of reasons, such as changes in the insurance market or company-wide adjustments, but we understand how upsetting unexpected increases can be. We would be happy to review your account to see if there’s any way to help with your current rate or discuss alternative options. Please feel free to contact us directly at the office, and we'd be glad to assist you further. Thank you for your years of loyalty, and we hope to resolve this for you. - Kike"
mario reyes
December 20, 2024
5
out of
5
rating by mario reyes
"I've experienced great customer service. I have hope that it will continue in the future"
We responded:
"Mario, I look forward to being a constant in your insurance needs. We appreciate your time and kind words very much. - Kike"
Jeff Bara
December 17, 2024
5
out of
5
rating by Jeff Bara
"Kike is an amazing State Farm agent with professional experience in claims. This is what makes his office great. He knows how to get in there and help with claims anytime if it is not going smooth. He knows his profession."
We responded:
"Jeff, thank you for taking the time to share such positive feedback with us! The time spent with my team and I will always be appreciated. - Kiké"
Ismael Covarrubias
August 23, 2024
5
out of
5
rating by Ismael Covarrubias
"I called for a quote and was assisted by Fidencio who helped me a lot with understanding the different coverages. Eventhough I didn’t purchase a policy with them I appreciate how I was treated and hope yall have the same experience as me."
We responded:
"Ismael, thank you for your kind review. We're here if you need any guidance or have questions! - Kiké "
SY G
June 13, 2024
5
out of
5
rating by SY G
"El incomparable servicio al cliente es lo que más extrañaría si dejo un día State Farm, hoy tuve el gusto que me contestara Fidencio quién me ayudó a reconsiderar algunos cambios, el joven fue muy profesional, considerado, respetuoso, consiente . En verdad deseo qué State farm realmente valoré este tipo de jóvenes como empleados pues dejan el nombre de su negocio muy en alto."
We responded:
"Hola, ¡hemos disfrutado mucho trabajar contigo! ¡Gracias por compartir! - Kike "
Blanca Medina
April 25, 2024
5
out of
5
rating by Blanca Medina
"The associate in this location by the name of Rudelle was very friendly also very knowledgeable in explaining our life insurance policy for our family plus the auto insurance she is a go to person in case you need a insurance or life insurance…."
We responded:
"Blanca, taking care of each of our customers with professionalism and respect will always be the number one priority at our State Farm Agency. Thank you for sharing. - Kike"
Gaby Gomez
April 10, 2024
1
out of
5
rating by Gaby Gomez
"On March 20th I got car insurance for a new vehicle I was going to pick up in San Antonio that evening and the next day I got insurance with another company so I called Ernesto to cancel. He told me I should be getting a full refund in a few days. On April 8th check my bank account and still no refund. I call State Farm customer service and they tell me that there is no refund being processed and I even received a letter in the mail saying my payment is due on the 20th. Incredible. Don’t come to this State Farm."
We responded:
"Gaby, I am sorry to hear about the misunderstanding on the timeline to process your application and subsequent cancellation of insurance through State Farm systems. We properly and immediately submitted first your application for auto insurance and then your cancellation when requested, unfortunately these are not instantaneous and have to process through the system – each part having to go through a separate process. We can assure you, your refund is on it’s way. We pride ourselves on excellent service and we value all of our customers. Our agency works hard to make our customers happy but, in this industry, there are certain things out of our control. Please feel free to give me a call at the office to discuss this further! Thank you. - Kiké "
Denise Alamilla
January 18, 2024
5
out of
5
rating by Denise Alamilla
"Customer service is AMAZING! They go above and beyond to find you the best for your money and are always so pleasant in answering your questions and willing to help find solutions. Highly recommend 💯!"
We responded:
"Denise, I look forward to maintaining a great relationship with you as your business and feedback is important to my team and I. Thank you! - Kike"
KRYSTAL S
January 18, 2024
5
out of
5
rating by KRYSTAL S
"Amazing customer service! I can always count on the staff here and they are always so helpful. I highly recommend getting your insurances here!"
We responded:
"Krystal, our team will continue to give you the best customer support as your positive feedback means so much to each of us. - Kike"
Leticia Guillen
December 22, 2023
1
out of
5
rating by Leticia Guillen
"Horrible! Don't go here! After nine years being a customer and this is how we get treated. Lady claims we make back pay payments?! How?! It's automatic payments and have the statements to prove it. Never missed a payment. Now we are 10 days without insurance because we "back pay". Lady don't be upset we found a better rate saving thousands per year at Farmers. I don't know if what you did was legal but we are about to ask around to make sure. 0 out of 10 do not recommend. Customer service is horrible here. So rude and condescending."
We responded:
"Leticia, I truly regret to hear that you feel this way. Taking care of each and every one of our customers with the utmost respect, time and attention is the number one priority of our agency. I would be happy to discuss this with you further and assist you in whatever way we can. Please give me a call at the office. – Kiké"
Joe Gonzalez
March 28, 2023
5
out of
5
rating by Joe Gonzalez
"Super impressive customer service staff at this place. Year after year, no matter whoever the employee, their service has been extremely impressive. I don't even live in this city and I refuse to switch due to their friendly super helpful employees. How I wish all business be as good as this one."
We responded:
"Joe, you’re the perfect match for my team and I. We appreciate you and your family trusting our team to handle your insurance needs. - Kike"
Jose Gonzalez
March 18, 2023
5
out of
5
rating by Jose Gonzalez
"Mr. Trevino, i am very pleased to let you know about your great staff, in particular Mr. Justin Rodriguez. Mr. Rodriguez answered all my question in a very courteous and professional manner, he listened and provide us with all assistance we needed. Thank you Justin for all your assistance, Mr. Trevino is very fortunate to have an employee as you. Thank you, Jose Luis Gonzalez"
We responded:
"Jose, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation, we appreciate it - Kike"
Maria Garcia
March 5, 2023
5
out of
5
rating by Maria Garcia
"Justin was patient and helpful. Quick process.."
We responded:
"Marcia, thank you for sharing this about Justin. He is wonderful and I am happy to hear that you were so well taken care of. - Kike"
Hector Mendez
February 23, 2023
5
out of
5
rating by Hector Mendez
"Very please with State Farm’s service Jonathan Salas provided exceptional guidance and helped out as much he could with transitioning between insurance providers. He discussed everything in detail and even to this day I know he’s a text away if I ever have any questions regarding my auto/life insurance. 👍👍"
We responded:
"Hector, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Kike"
Priscilla Lineros
February 9, 2023
5
out of
5
rating by Priscilla Lineros
"The front receptionist was very welcoming and the insurance agent made the process for my life insurance smoothly. I went ahead and switched my home and auto insurance with this agent and I am pleased with my decision! ☺️"
We responded:
"Priscilla, your positive feedback has thrilled my team and I! Thank you for trusting our team each day to handle your insurance needs! - Kike"
Carla Lineros
February 9, 2023
5
out of
5
rating by Carla Lineros
"Helped me with all my questions. Highly recommend!!"
We responded:
"Carla, thank you for taking the time to share such kind feedback with my team and I. We appreciate you and your time! - Kike"
Jennifer Godines
February 9, 2023
5
out of
5
rating by Jennifer Godines
"Great customer service! This office did a fantastic job finding me the right coverage for my home and cars."
We responded:
"Jennifer, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Kike"
Brenda Vasquez
February 9, 2023
5
out of
5
rating by Brenda Vasquez
"I highly recommend their customer service and policies. Customer service for their full detailed plans and rates. Thanks for your service!"
We responded:
"Brenda, I'm grateful to have such a wonderful team that cares for our customers as if they're family! Thank you for sharing. - Kike"
Lupita Rivera
February 9, 2023
5
out of
5
rating by Lupita Rivera
"Awesome customer service! The staff is amazing and always helpful towards my customer needs! Best insurance in Laredo! I highly recommend!!"
We responded:
"Lupita, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day. - Kike"
Lac 97
December 29, 2022
5
out of
5
rating by Lac 97
"I’ve been a client for almost 2 years and this location and it’s employees will always deserve an A+. Amazing service. Quick, and staff doesn’t fool around."
We responded:
"Hello! Thank you for such a kind review! I am happy my team and I are able to provide insight for you. I greatly look forward to continuing to work together and please don't hesitate to reach out if you need anything! - Kike"
Rebecca Garcia
December 26, 2022
5
out of
5
rating by Rebecca Garcia
"Excellent customer service and the best all around prices."
We responded:
"Hello, thank you so much for choosing our agency, we're so happy to have you with us. - Kike"
Cassandra Morales
December 23, 2022
5
out of
5
rating by Cassandra Morales
"This location has great staff, super helpful answered all my questions and gave the best deals in town. Thank you!!"
We responded:
"Hello, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Kike"
Alex Cavazos
December 23, 2022
5
out of
5
rating by Alex Cavazos
"Excellent customer service, great prices! The staff was very knowledgeable and eager to help! 10/10 would recommend to a friend!"
We responded:
"Alex, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Kike"